Executive and Personal Assistants – Online CPD Accredited Training Course
Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
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Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Executive and Personal Assistants – Online CPD Accredited Training Course
Being an executive or personal assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents, all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Study method - Online, self-paced (4-6 study hours)
Course format - Online (24/7 access), modular
Course Duration - Part-time (1 year access)
Qualification - Certificate of completion
Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones
Awarded Body – CPD Certification Service (mapped to Ofqaul Qualifications)
Course accreditation
The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines (in line CPD Certification Service requirements).
CPD
Description
Course aims
Our Executive and Personal Assistants e-learning course will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organise a meeting, and even how to be a successful gatekeeper. Being an executive and personal assistant takes a special skill set and this e-learning course will provide participants with the necessary tools.
Course objectives
The objectives of this Executive and Personal Assistants online course are to:
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
What’s covered in this course?
This online Executive and Personal Assistants course covers the following:
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Working with Your Manager
- Adapting to Their Style
- Anticipate Their Needs
- Getting Your Responsibilities Defined
- When to Take the Initiative
- Case Study
- Module Two: Review Questions
Module Three: Administrative Soft Skills
- Social Intelligence
- Basic Business Acumen
- Office Management
- Active Listening
- Case Study
- Module Three: Review Questions
Module Four: Effective Time Management
- Calendar Management
- Prepare for Changes and Surprises
- Keeping Others On Track
- Urgent/Important Matrix
- Case Study
- Module Four: Review Questions
Module Five: Meeting Management
- Creating An Agenda
- Keeping Minutes
- Keeping the Meeting On Time
- Variations for Large and Small Meetings
- Case Study
- Module Five: Review Questions
Module Six: Tools of the Trade (I)
- Email Protocol
- Office Machinery
- Computer and Software Skills
- Communication Skills
- Case Study
- Module Six: Review Questions
Module Seven: Tools of the Trade (II)
- Phone and Voicemail Etiquette
- Word Processing
- Business Writing
- Internet Research
- Case Study
- Module Seven: Review Questions
Module Eight: Being an Effective Gatekeeper
- Filtering Data and Information
- Learn to Say No
- Dealing With Difficult People
- Recognize the Tricks
- Case Study
- Module Eight: Review Questions
Module Nine: Organizational Skills
- Prioritizing Your Workload
- Goal Setting
- Plan for Tomorrow, Today
- Staying on Track
- Case Study
- Module Nine: Review Questions
Module Ten: Confidentiality Guidelines
- Your Confidentially Duty
- Be Diplomatic and Discreet
- Keeping Data Secure
- What To Do in Sticky Situations
- Case Study
- Module Ten: Review Questions
Module Eleven: Special Tasks
- Project Management
- Trade Shows
- Interacting with Clients
- Social Media Management
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
What if the difference between a Personal Assistant & Executive Assistant?
"The distinction between the titles “Personal Assistant” and “Executive Assistant” is a pertinent. ... Whereas a “Personal Assistant” may work for a private household, media personality or sportsperson for instance, an “Executive Assistant” would more generally be associated with a business or company – one distinction between the two"
Why choose our online training courses?
All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!
- Easy to follow and understand
- Only 4-6 hours recommended study time
- 1 year access to course & learning materials
- Access your course anytime, anywhere & on any device
- Complete course on desktop computer, laptop, tablet or smartphone
- Additional references and downloadable materials available
- CPD Certification Service (mapped to Ofqaul Qualifications)
Organisational e-learning
Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:
- set up a FREE blended learning environment;
- upload essential documents;
- upload individual and group learners;
- manage learners, including tracking progress
- review who has completed training
- download/print training reports for compliance audits
Executive and Personal Assistants – Online CPD Accredited Training Course
Who is this course for?
Anyone interested in Personal Assistant Roles, Administrative Support, Business Administrative or similar roles.
Requirements
Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones
Career path
Business administration, leadership and management
Questions and answers
Good Morning You have listed the study time as 4-6 hours is this per day or per week. Look forward to hearing from you Kind Regards Kate
Answer:Good morning Kate, Thank you for your message. The duration given is supposed to cover the completion of the whole course online. Please do not hesitate to contact us should you require any further assistance. Kind regards, Rita MHC Training Solutions Support Team
This was helpful.How long is the exam? Is it timed? Can you start and return if there are any interruptions? There are no details around the exam?
Answer:Good morning Amanda, Thank you for your question. Please note that the assessment consists of 20 single and multiple choice questions. Kindly note that the questions re-shuffle so if there are any interruptions, new questions will show. Should you require any further assistance, please do not hesitate to contact us. Kind regards, Rita
This was helpful.I'm an experienced PA is this course levelled at beginners and if so do you have an Advanced course?
Answer:Good afternoon Diana Thank you for your question. Please note that this is an intermediate course, unfortunately we do not offer any advanced course at the moment. Should you require any further assistance, please do not hesitate to contact us. Kind regards, Rita
This was helpful.
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